Termguard
FAQs

How does the Termguard system work?

With Termguard’s uniquely designed equipment and formulated Termite Control Agents; the system is able to deliver a safe and equal distribution of termiticide around your home or building. In doing so, the Termite Control Agent will repel and/or eradicate the termites around your home or building.

Does the home/building owner have to be present when replenishing the termite management agent?


Termguard Systems are injected or replenished via external injection points which are located in the pathway or garden bed or landscaping of the building and are protected by a locked child proof trap. Therefore, the home or building owner is not required to be present at the time of replenishment however; all inspections require full internal and external access to the building.

How often is the home/building owner required to have the system inspected?


Inspections should take place once every year, as per the requirements of the Australian Standard. Whilst the re-injection of systems occurs every three years depending on systems and chemicals chosen.

What happens if only one section of the perimeter is disturbed during landscaping, construction or other means?


Only the section of the Termguard System which has been disturbed needs to be retreated or re-injected, therefore maintaining the integrity of the Termguard System and minimising the cost to replenish the total system(s) installed at any particular building.

What happens if the Termguard System has been out of warranty for some time due to lack of regular inspections or not being replenished? Can the Termguard Warranty be reinstated?


Yes! The structure must have a full Timber Pest Inspection & Report in accordance with local regulations and Australian Standard requirements. The inspection must be carried out by a licensed Termguard Inspector. If the building is found clear of any termite activity and recommendations from the inspection are carried out, the Termguard System can be reinjected and the warranty reinstated as of the initial injection date.

What happens if the home/building owner wishes to raise soil levels around the building?


The Termguard System can easily be adjusted and once the disturbed section is reinjected, the Warranty will continue.

What happens if a section of the Termguard System is accidentally damaged?


That section can be either replaced or in the unlikely event of a break or fracture of the pipe, the damage can be easily repaired and the Termguard System reinstated.

Does the termite management agent affect the home/building owner’s family and pets?


All termite management agents used in Termguard Systems are manufactured in accordance with the highest International and Australian specifications relating to termite management products. They have been thoroughly tested in areas of severe termite pressure around Australia by independent termite specialists. All approved termite management agents by Termguard have been approved by the National Registration Authority for Agricultural and Veterinary Chemicals, and comply with the requirements of Australian Standards AS 3660 Series. Most importantly, they bring real ‘peace of mind’ protection with the knowledge that it will not create health concerns for the building owner, family or pets as there is no direct contact at any time with the termiticide. All termiticides used by Termguard are environmentally friendly.

How are the holes in the perforated perimeter pipe kept free from obstructions, especially construction fill?


By the use of Permecover – a GeoFabric non-woven mat, it keeps the construction fill from blocking the perforated pipe.

What happens if the licensed Termguard installer is no longer in business?


The home / building owner will be put into contact with other Termguard Licensed Installers in the territory. Once another Termguard Licensed Installer is selected to maintain the Termguard System, the installation details will be provided to them from Termguard records.

What is the depth of the system?


The correct placement of the 20mm perforated pipes is essential for the Termguard System to work effectively. The Termguard Perimeter System is installed below the finished ground level and with a Permecover sleeve. The pipe is placed approximately 50mm below the finished ground level and must be within 100mm from the edge of the footing or brickwork. The holes in the 20mm drilled pipe must also be facing upwards for the system to deliver an equal dispersion of Termite Management Agent.

Is the structural performance or integrity of slab construction affected by the impact of the appropriate volume of liquid when applied through the Termguard system?


No, the performance and integrity of the slab would not be affected; because the maximum volume of liquid that is put through the Termguard System at any one time never exceeds 5 litres per linear metre of soil area. Trials have been conducted on even the heaviest of reactive soils and the volume applied by the Termguard systems were insignificant to soil moisture conditions caused by rain from season to season.

Do the termite management agents effectively bind to the target areas and not leach from the desired areas of treatment even if subsequent wetting occurred?


From an environmental standpoint, Termguard systems are the perfect choice for keeping termites out of the home or building. The termite management agents used are insoluble in the soil, so the barrier stays exactly where it is needed and will not be leached away by rainfall or the water in lawns and gardens. The termite management agents, approved by Termguard, for use within the system are non-systemic, which means that garden plants and other vegetation will not translocate the barrier away from the treated area where it is most needed.

What costs are involved in maintaining the systems?


The cost of maintaining the system is far outweighed by the potential damage termite activity can cause to the home / building. To maintain the warranty provided, regular Timber Pest Inspections need to be undertaken annually and replenished every three years or as recommended by your Termguard Pest Control Operator.

Can the Annual Inspections or Replenishment of Termguard Systems be carried out by the home / building owners’ choice of Pest Manager?


Yes! The Termguard Systems can be inspected or replenished by a professional pest manager of your choice; however we recommend only licensed Termguard inspector’s carry out the inspections and replenishment to sustain the warranty of your system.

Is it difficult to audit or monitor the amount of termite management agent dosed underground through reticulated systems hidden beneath buildings, which could pollute the underground water?


The development of current and future termite management agents have and must continue to meet the criteria of being stable within their environment and ensure that they bind to the soil. There have been NO underground water issues in relation to the Termguard System, particularly as all Termguard Licensees only use termite management agents which have proved stability in relation to soil binding and water table issues and are approved and tested by Termguard for use within the Termguard Systems. Various new products are always being designed specifically for treatment and reapplication through reticulated systems and Termguard undertakes an ongoing testing program to ensure efficacy of these termite management agents.

Explore Our Range of pre-construction Termite Management Systems

Customer Reviews on Google

Leah W.
Leah W.
I am so happy with the service from Flick. Moving house is stressful enough and unlike many trades, there were no hidden fees, add ons or female tax.They arranged services for my new place, even picking up the keys from my real estate to make sure my new home was ready for me, then sorted out my old place - making sure the house was fully secured before they left as I couldn’t be there.They checked in with me before and after both services. The reports were issued immediately.I felt heard, respected and worked with. 100% using again.
Lyn A.
Lyn A.
When we called for information the lovely Gabrielle helped us with lita if information and advice, then Joe came out and sprayed our new to us home and was very helpful and informative. Totally recommend him and this company.
Jason
Jason
Very happy with the service provided. A company that values their customers. I do recommend and will use again.
Wendy G.
Wendy G.
Thank you so much to Hayden G.Great customer service, very friendly and helpful. Job done and dusted. Thanks Hayden 👍
Doug B.
Doug B.
Matt M did an excellent job. Happy to see him here again.
sarah S.
sarah S.
Neroli Mills is a Lovely lady. Always smiling and a good laugh. Service is always prompt and professional
Sophie H.
Sophie H.
Neroli is a pleasure to deal with, and always has a smile on her face.
Team S.
Team S.
Great friendly service, thanks Neroli! See you next month 😊
Janice V.
Janice V.
Emma L has been servicing our workplace in Port Adelaide for the past year or so and has always done a great job. Very friendly to talk to and shows interest in our work. Thank you for your service. Highly recommend them!
Margarete M.
Margarete M.
Michael came and took care of my place first yesterday morning 7/4/25 so that I could leave for a job which was super nice and then he actually took his shoes off before entering the premises without even being asked. He was very friendly with excellent customer service and very respectful of the tenants, knocking on doors before opening them etc. please look after this great member of your staff as he is a true rare gem. Thank you Michael 🙏🙌🫶🫶
Janeen C.
Janeen C.
Jason Norman is the most professional tradesmen I have had here and I would like to commend him for his work at our home in the past 12 months . He has been kind considerate and very helpful and would recommend Flick always if this is their workmanship . Thanks Jason
Stephanie W.
Stephanie W.
Had the best pest control service done by Scott B who was efficient, friendly, and communicated every step of the way as well as what to expect and the after care of the treatment. He even checked in a few days later and came out again to inspect that the treatment was working effectively. 10/10 Fantastic service!
Tricia O.
Tricia O.
So happy with the service Neroli from Flick provides. Always reliable, cheerful and great communication.
Jack M.
Jack M.
Matt Maynard treated termites and gave a full house inspection. Matt was very friendly, professional, and efficient.
Janeece
Janeece
Kathy at the Launceston branch was fantastic, cannot recommend highly enough. Absolutely the most knowledgeable & helpful person I dealt with but also the nicest person to deal with in regard to my pest problem. She treated with complete respect & listened to what I had to say, offered many alternatives and suggestions which the other Pest Control companies I called did not and to be honest made me feel a bit like an idiot and I was being paranoid. I understand it's easy to become a bit blase when it's your everyday but when it's happening to me, and you have a pest issue it's my world and panic sets in!A big kudos to Kathy for being such an excellent Customer Service professional.
Loving life L.
Loving life L.
Shane the consultant was absolutely amazing ! Such great phone manner and easy to talk to. Previous consultants not so good! Flick this gentlemen deserves a pay rise and or someRecognition for his customer service A++++++
Garry B.
Garry B.
A big thank you to Jack Whiteley who conducted our general inspection on Mar 24. He was very thorough, informative and courteous. He is a credit to your company. Regards.
Karl
Karl
New review for 2025 - Ahmed Shmeissem was also a good technician. went to our house and did everything. including explaining all the stuff to note, all the ifs and buts if I we need for certain conditions. If you guys are thinking of getting their service. look for Ahmed.Peter Bell was professional and did an amazing job. explained in detail what will happen, what to avoid and what to do right after. knows the business and his job and extremely pleasant specialist. The best technician we had for 3 years with flick
Alec S.
Alec S.
Matt Maynard treated our infestation of black ants thoroughly. A pleasant young man who can be proud of his professionalism. A credit to his company.
Danielle C.
Danielle C.
The service is very professional. Royan is Very responsible and careful. Thank you very much.
js_loader

Book A Service Now

Book us for an inspection today and safeguard your home!

    • High-setLow-set
    • MetroRegional (100km outside a major CBD)

    * These questions are required to submit a quote form