Termguard
FAQs

How does the Termguard system work?

With Termguard’s uniquely designed equipment and formulated Termite Control Agents; the system is able to deliver a safe and equal distribution of termiticide around your home or building. In doing so, the Termite Control Agent will repel and/or eradicate the termites around your home or building.

Does the home/building owner have to be present when replenishing the termite management agent?


Termguard Systems are injected or replenished via external injection points which are located in the pathway or garden bed or landscaping of the building and are protected by a locked child proof trap. Therefore, the home or building owner is not required to be present at the time of replenishment however; all inspections require full internal and external access to the building.

How often is the home/building owner required to have the system inspected?


Inspections should take place once every year, as per the requirements of the Australian Standard. Whilst the re-injection of systems occurs every three years depending on systems and chemicals chosen.

What happens if only one section of the perimeter is disturbed during landscaping, construction or other means?


Only the section of the Termguard System which has been disturbed needs to be retreated or re-injected, therefore maintaining the integrity of the Termguard System and minimising the cost to replenish the total system(s) installed at any particular building.

What happens if the Termguard System has been out of warranty for some time due to lack of regular inspections or not being replenished? Can the Termguard Warranty be reinstated?


Yes! The structure must have a full Timber Pest Inspection & Report in accordance with local regulations and Australian Standard requirements. The inspection must be carried out by a licensed Termguard Inspector. If the building is found clear of any termite activity and recommendations from the inspection are carried out, the Termguard System can be reinjected and the warranty reinstated as of the initial injection date.

What happens if the home/building owner wishes to raise soil levels around the building?


The Termguard System can easily be adjusted and once the disturbed section is reinjected, the Warranty will continue.

What happens if a section of the Termguard System is accidentally damaged?


That section can be either replaced or in the unlikely event of a break or fracture of the pipe, the damage can be easily repaired and the Termguard System reinstated.

Does the termite management agent affect the home/building owner’s family and pets?


All termite management agents used in Termguard Systems are manufactured in accordance with the highest International and Australian specifications relating to termite management products. They have been thoroughly tested in areas of severe termite pressure around Australia by independent termite specialists. All approved termite management agents by Termguard have been approved by the National Registration Authority for Agricultural and Veterinary Chemicals, and comply with the requirements of Australian Standards AS 3660 Series. Most importantly, they bring real ‘peace of mind’ protection with the knowledge that it will not create health concerns for the building owner, family or pets as there is no direct contact at any time with the termiticide. All termiticides used by Termguard are environmentally friendly.

How are the holes in the perforated perimeter pipe kept free from obstructions, especially construction fill?


By the use of Permecover – a GeoFabric non-woven mat, it keeps the construction fill from blocking the perforated pipe.

What happens if the licensed Termguard installer is no longer in business?


The home / building owner will be put into contact with other Termguard Licensed Installers in the territory. Once another Termguard Licensed Installer is selected to maintain the Termguard System, the installation details will be provided to them from Termguard records.

What is the depth of the system?


The correct placement of the 20mm perforated pipes is essential for the Termguard System to work effectively. The Termguard Perimeter System is installed below the finished ground level and with a Permecover sleeve. The pipe is placed approximately 50mm below the finished ground level and must be within 100mm from the edge of the footing or brickwork. The holes in the 20mm drilled pipe must also be facing upwards for the system to deliver an equal dispersion of Termite Management Agent.

Is the structural performance or integrity of slab construction affected by the impact of the appropriate volume of liquid when applied through the Termguard system?


No, the performance and integrity of the slab would not be affected; because the maximum volume of liquid that is put through the Termguard System at any one time never exceeds 5 litres per linear metre of soil area. Trials have been conducted on even the heaviest of reactive soils and the volume applied by the Termguard systems were insignificant to soil moisture conditions caused by rain from season to season.

Do the termite management agents effectively bind to the target areas and not leach from the desired areas of treatment even if subsequent wetting occurred?


From an environmental standpoint, Termguard systems are the perfect choice for keeping termites out of the home or building. The termite management agents used are insoluble in the soil, so the barrier stays exactly where it is needed and will not be leached away by rainfall or the water in lawns and gardens. The termite management agents, approved by Termguard, for use within the system are non-systemic, which means that garden plants and other vegetation will not translocate the barrier away from the treated area where it is most needed.

What costs are involved in maintaining the systems?


The cost of maintaining the system is far outweighed by the potential damage termite activity can cause to the home / building. To maintain the warranty provided, regular Timber Pest Inspections need to be undertaken annually and replenished every three years or as recommended by your Termguard Pest Control Operator.

Can the Annual Inspections or Replenishment of Termguard Systems be carried out by the home / building owners’ choice of Pest Manager?


Yes! The Termguard Systems can be inspected or replenished by a professional pest manager of your choice; however we recommend only licensed Termguard inspector’s carry out the inspections and replenishment to sustain the warranty of your system.

Is it difficult to audit or monitor the amount of termite management agent dosed underground through reticulated systems hidden beneath buildings, which could pollute the underground water?


The development of current and future termite management agents have and must continue to meet the criteria of being stable within their environment and ensure that they bind to the soil. There have been NO underground water issues in relation to the Termguard System, particularly as all Termguard Licensees only use termite management agents which have proved stability in relation to soil binding and water table issues and are approved and tested by Termguard for use within the Termguard Systems. Various new products are always being designed specifically for treatment and reapplication through reticulated systems and Termguard undertakes an ongoing testing program to ensure efficacy of these termite management agents.

Explore Our Range of pre-construction Termite Management Systems

Customer Reviews on Google

Ash S.
Ash S.
I had Mark Newman over doing the term-guard inspection, quick & easy and out as fast as he came wasn’t over for more than twenty. Nice friendly bloke too.
Emma F.
Emma F.
Mark Newman was quick, efficient and friendly. Made me feel completely at ease having a stranger in my house. He did a great job.
RG
RG
Amazing service from rook who just left our place. He was so lovely, answered all my questions, and was so good with my little boy who wanted to watch. 10/10.thanks rook! Highly proffessional and so lovely.
Connor H.
Connor H.
I want to give a huge thank you to Jake and Grace for their amazing help. My mother was getting repeated calls from Flick claiming we owed money for a service that wasn’t even ours. Jake and Grace took the time to look into it properly, cleared up the confusion, and made sure the issue was resolved quickly and professionally. They were both friendly, understanding, and went above and beyond to help us out. Really appreciate the great customer service!
ray W.
ray W.
Allan from flick was so very professional at every stage of the pest controlI would recommend flick to anyone who has the same termite problem as me
Natasha M.
Natasha M.
Had Mark Panzera out from Flick to do a full property inspection, drill of invested tree and final inspection of treated tree 4 weeks later. Mark went above and beyond throughout his time here and I highly recommend.Thankyou
Haydn Y.
Haydn Y.
The technician, Mohammad Loder did a great job. He actually cared which the two other technicians I had did not. I recommend them to anyone.
Nerida O.
Nerida O.
Fabulous service today from Charlie. He was on time, thorough, and extremely personable. I highly recommend Charlie and highly recommend the Flick subscription service. Thank you!!
Sanjee G.
Sanjee G.
Thank you Flick for providing pest control service to my home for so many years. Thank Brad for doing a great job and providing correct information regarding pest control. Continue to have your service in future.
kylie H.
kylie H.
We have found Flick to be an excellent service. Flick is always prompt and thorough, Oliver our technician was very pleasant and let us know what to do to protect our pets and us. Highly recommend the subscription service. Thank you Ballina Flick and Oliver. A well deserved 5 Stars.
Iresh O.
Iresh O.
Had a wonderful experience with Flick today. Mark Newman carried out our termite inspection and refill with great professionalism and care. He was on time, very polite, and explained everything in detail. His knowledge and customer service were outstanding — we felt very confident and well looked after. Would definitely recommend Mark and the Flick team to anyone!
Kathryn A.
Kathryn A.
Ok let me just start off by saying I've had my house fumigated 4 times all through FLICK. The 2nd time the guy didn't do the job properly, 3rd no complaints and today and let me tell you Ezra was polite, answered any and all of my questions and done his job properly even made a few calls as he wasn't to sure of the answer which I fully appreciate. He even explained how the chemicals worked and where he would be spraying. Thank you so much Ezra and FLICK for hiring this young man you've found a good one. 😊🫡
Karenian W.
Karenian W.
Very happy with the service from flick.Mark Newman was very professional & friendly.
Evie G.
Evie G.
I just had my yearly termite inspection, My technician mark Newman was very helpful, prompt and friendly. Absolutely outstanding service.i will ask for mark to do my yearly termite inspection next year.
C D.
C D.
Great service from Flick and Mark Newman our Technician.
Iwcia G.
Iwcia G.
Mark Newman was punctual and provided great service. Highly recommended.
Ross K.
Ross K.
Mark Panzera did a very thorough inspection of our property and provided helpful commentary and advice. I am very happy with the service
Christine B.
Christine B.
Had Mark Newman do our flick service yesterday he was very efficient and did a good job.
Philippa S.
Philippa S.
Fadi was very nice and respectful
Sue
Sue
Mark Newman did a great job checking our house for termites and explaining the follow up process.
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